View the frequently asked questions and find answers to the most frequently asked questions. Is your question not in the overview of frequently asked questions? Please feel free to contact our customer service by filling in the contact form.
If you would like to order from International Hotel Supply and do not have a Customer Number, you will need to apply for one. Please register your details here . We would like to inform you that your registration can take up to 2 working days to complete.
If you do not remember your Customer Number, please send an email to europe@internationalhotel.com so our team can assist you.
If you have forgotten your user name please be advised that most common used user names with our customers is their email address, if by any chance this is not the case with you, please send an email to europe@internationalhotel.com.
If you have forgotten your password, please proceed with the following link: https://www.internationalhotelsupply.com/login/con...
Remember Me' login is a convenient online feature, which remembers your user name and password each time you return to internationalhotelsupply.com. Plus, as an added security feature, we will always ask for your password before you access your sensitive account information on our site.
Login with your
details then click on “My Account” and update your Contact details.
To update or billing or shipping address please send an email to europe@internationalhotel.com
with your
Login with your account details then click on “My Account” and select “Change Password” from the dropdown.
To place an order online you will need to have a Webshop Account.
If you have a Customer Number you can create your Webshop Account HERE
If you would like to order Rituals products from International Hotel Supply and do not have a Customer Number, you will need to apply for one. Please register your details here. We would like to inform you that registering can take up to 2 working days to complete.
After you place your online order, an email will be sent to you within 2 working days with an order confirmation and estimated shipping date.
To check the shipping status of an order you placed, or view your order history, just Login with your account details and click on “My Orders”. Here you will find all orders you placed in the past year.
Yes. No matter how your order was placed, you have the ability to check your order status by clicking on the "My Orders" after Logging in.
Depending on the destination country, we ship from The Netherlands, Germany or UK, where we have our distribution warehouses.
If you need to cancel your order, there are exceptions where this is not always possible. Please ask for the conditions with customer service when ordering your goods.
Login and click on “My Order Guides”.
Login and click on “My Invoices”. Here you will find your invoices from the past 60 days. If you want to e-mail a copy to yourself or someone else, check the box in the email collumn then click SUBMIT at the bottom of the page and follow the instructions.
We advise you to always check your incoming shipments carefully before signing off with the forwarder, as there will be transport costs and restocking fee applicable for returning accepted goods. Please send an email to europe@internationalhotel.com so our team can assist you.
Yes you can. Please check our Exchange and Return Policy. We advise you to always check your incoming shipments carefully before signing off with the forwarder, as there will be transport costs and restocking fee applicable for returning accepted goods.
Please send an email to europe@internationalhotel.com so our team can assist you. Please do not send goods back before you have received an RMA number from our customer service department.
If a refund is applicable, you can expect it within 2 weeks after you received the credit invoice.